Gladly Sidekick

Gladly Sidekick revolutionizes customer service operations by seamlessly integrating advanced AI and automation directly into your existing Gladly platform. This innovative tool empowers brands to deliver exceptional, personalized service at scale, transforming the way agents interact with customers and significantly boosting operational efficiency. Sidekick acts as an intelligent assistant, offering features like AI-powered answers, which instantly provide accurate and contextually relevant responses to customer inquiries, reducing resolution times and improving first-contact resolution rates. It proactively summarizes conversations, ensuring agents always have access to a concise overview of customer history, eliminating repetitive questions and fostering a more empathetic experience. Furthermore, Sidekick's automated workflow capabilities streamline routine tasks, freeing up agents to focus on more complex, high-value interactions. This powerful combination of AI-driven insights and hands-free automation is ideal for customer service leaders, contact center managers, and businesses of all sizes – particularly those with high customer interaction volumes – seeking to enhance agent productivity, reduce operational costs, and elevate overall customer satisfaction. By optimizing every step of the customer journey with intelligent assistance, Gladly Sidekick ensures a consistently positive, efficient, and personalized experience for both agents and customers.