Gorgias

Gorgias is the leading AI-powered customer service platform specifically designed for e-commerce brands looking to transform their support operations and drive sales. This sophisticated helpdesk integrates seamlessly with popular e-commerce platforms like Shopify, Magento, and BigCommerce, centralizing all customer interactions – including emails, live chat, social media messages, and SMS – into a single, intuitive dashboard. Gorgias empowers businesses to deliver exceptional, personalized customer experiences at scale by leveraging advanced AI and automation. Key features include an AI agent capable of resolving up to 80% of common inquiries instantly, saving valuable agent time and providing 24/7 support. The platform also offers personalized responses, intent detection, and automated workflows, enabling agents to handle complex issues more efficiently and reducing response times significantly. E-commerce teams can utilize Gorgias to proactively engage customers, process orders, manage refunds, and even upsell directly within conversations, turning support into a powerful revenue generator. Furthermore, Gorgias provides rich analytics and reporting, giving brands actionable insights into customer satisfaction and agent performance. Whether you're a fast-growing online store or an established e-commerce enterprise, Gorgias helps you streamline operations, boost customer satisfaction, and convert support interactions into sales opportunities, ultimately driving loyalty and increasing your bottom line.