Spokk

Spokk is an AI-powered platform designed to help businesses effortlessly collect customer feedback and transform it into 5-star Google reviews. By utilizing concise, 15-second surveys, Spokk significantly enhances response rates, allowing customers to quickly share their experiences. The platform's standout feature is its ability to generate personalized review drafts based on the feedback received, which customers can easily copy, paste, and post on public review platforms like Google, Trustpilot, and TripAdvisor. This streamlined process addresses common barriers to review submission, such as customers not knowing what to write or lacking the time to compose a review. Additionally, Spokk enables businesses to close the feedback loop by replying to customers directly via email and offering incentives like coupons, fostering customer loyalty and encouraging repeat business. The platform also provides tools to measure staff performance through customer ratings, offering valuable insights for service improvement. With support for multiple locations and a centralized feedback dashboard, Spokk is particularly beneficial for service-oriented industries aiming to enhance their online reputation and attract new customers through authentic, positive reviews.