Tidio

Tidio is an AI-powered customer service platform that seamlessly integrates live chat, AI-driven chatbots, and multichannel communication to enhance customer engagement and boost sales. Designed for e-commerce stores, service-based businesses, and educational institutions, Tidio enables real-time interactions with website visitors through its live chat feature, providing instant support and personalized assistance. Its AI chatbots, such as Lyro, can handle up to 70% of customer inquiries automatically, offering 24/7 support and significantly reducing response times. The platform consolidates conversations from various channels—including website chat, Messenger, Instagram, and email—into a single dashboard, ensuring a unified and efficient communication experience. Tidio's smart automation tools streamline workflows by automating repetitive tasks, follow-up messages, and lead generation, thereby increasing operational efficiency. Additionally, the built-in help desk system allows for effective ticket management, ensuring no customer query goes unanswered. With seamless integrations with platforms like Shopify, WordPress, and HubSpot, Tidio is particularly beneficial for businesses aiming to enhance customer satisfaction, reduce cart abandonment, and drive revenue growth through proactive and automated customer interactions.