Twig AI

Twig AI is an advanced artificial intelligence platform designed to revolutionize customer support by enabling businesses to scale their support operations effortlessly through AI agents that provide instant, accurate responses, perform seamless data lookups, and automate actions directly within your SaaS application. By analyzing thousands of documents in mere seconds, Twig AI equips support agents with customer-ready drafts, significantly reducing the time spent on each support ticket by up to 50%. Its 24/7 AI chatbots can be embedded into your website, help center, or API documentation, offering customers immediate assistance and deflecting up to 60% of inquiries, thereby enhancing customer satisfaction and reducing operational costs. Twig AI seamlessly integrates across various platforms, including browser extensions for Gmail and MS Outlook, as well as native applications for Zendesk and HelpScout, ensuring minimal context switching and increased adoption among support teams. The platform's hybrid inbox allows for collaborative interactions between AI and human agents, ensuring a superior customer experience. Twig AI is particularly beneficial for industries such as FinTech, B2B SaaS, lending, payments, community banking, and tax preparation, where it has demonstrated significant improvements in response times and customer engagement. With its focus on delivering measurable outcomes like faster resolution times, higher satisfaction scores, and streamlined operations, Twig AI empowers customer experience teams to delight their users at scale.